At Durmaz Makine Ticaret, we are committed to protecting the privacy and security of your personal information. This privacy policy describes how we collect, use, and handle your information when you use our online platform and services.

Information We Collect

When you interact with our site or services, we may collect various types of information. This includes information you provide directly to us, such as your name, job title, company name, professional contact details, and any information you include in inquiries, requests for quotations, or communications. We may also collect information about your use of our site, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of visits. This information helps us understand how our services are used and improve your experience. If you engage in transactions or request services, we may collect information related to those activities, such as order details or technical requirements.

How We Use Your Information

We use the information we collect for several purposes: to provide and maintain our services, process your inquiries and requests, communicate with you, fulfill orders and deliver services, improve our website and services, understand user behavior, and for our business operations. We may also use your information for internal analysis, research, and development. If permitted by law, we may use your information to send you updates, news, or information about our products and services that may be of interest to you, but you will have the option to opt-out of such communications.

Legal Basis for Processing

We process your personal information based on several legal grounds as permitted by applicable data protection laws, including the General Data Protection Regulation (GDPR). This includes processing that is necessary for the performance of a contract with you or to take steps at your request before entering into a contract. We may also process information based on our legitimate interests, provided these interests are not overridden by your rights and freedoms. This includes operating and improving our business, communicating with you, and preventing fraud. In certain circumstances, we may process your information based on your consent, or when necessary to comply with a legal obligation.

Sharing Your Information

We do not sell your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you, such as hosting providers, IT support, or delivery services. These third parties are obligated to protect your information and use it only for the purposes for which they are engaged. We may also disclose your information if required by law, to comply with a legal process, or to protect our rights, property, or safety, and that of our users or the public. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Rights

Under applicable data protection laws, you have certain rights regarding your personal information. These may include the right to access the personal information we hold about you, the right to request correction of inaccurate data, the right to request erasure of your data, the right to restrict the processing of your data, the right to object to the processing of your data, and the right to data portability. If we process your data based on your consent, you have the right to withdraw your consent at any time. To exercise these rights, please contact us using the details provided below. You also have the right to lodge a complaint with a supervisory authority.

Cookies and Tracking Technologies

Our site may use cookies and similar tracking technologies to enhance your experience, analyze site usage, and assist in our marketing efforts. Cookies are small data files stored on your device. You have the option to accept or decline cookies through your browser settings. Note that disabling cookies may affect the functionality of our site.

Links to Other Websites

Our site may contain links to external websites that are not operated by us. We have no control over the content and practices of these sites and are not responsible for their privacy policies. We encourage you to review the privacy policy of any site you visit.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page, and the updated policy will be effective upon posting. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us by mail at the following address:

Durmaz Makine Ticaret
No. 25
1001. Sokak
Gebze Organize Sanayi Bölgesi
Gebze, Kocaeli, 41400
Turkey